To complete this guide you will need the following:

  • Authorisation from senior leaders to use the secure remote desktop

  • A phone with either:

    • A private phone number with the ability to receive calls or texts

    • The capability to install the Microsoft Authenticator app

  • Your school username and password

Please get in touch with us at helpdesk@watergrovetrust.co.uk if you do not have these. Please note - USB security keys will be supported in a future update.


  1. Click the Microsoft 'Security info' link.

  2. You may be asked to sign in with your school account (if not, please proceed to the next step) - this will be of the format jbloggs@falingepark.com. Your password will be your usual school one:


  3. Choose to 'Add sign-in method', confirm whether you'd prefer to use the authenticator app or phone then click 'Add':


  4. Follow the steps to complete enrolment in multifactor authentication. Upon completion you should see that your chosen authentication method has been added:

     

  5. Proceed to the secure remote desktop link - you should be prompted to verify your identity using the method you set up previously. Once verified, you may be required to grant permission to Watergrove Trust - do so, enter your school username & password then 'Sign in':

     

  6. If you have successfully logged in, congratulations - you have completed enrolment into MFA. You will either see a link for 'Remote Desktop' (in this case, proceed to the next step) or a message stating that 'there are currently no resources assigned to you'. If it's the latter, you have either:

    • Logged in prior to Wednesday 23rd October 2024, in which case, the new link isn't active yet - please continue to use the old one for now.

    • Not got permission to access this resource - please contact helpdesk@watergrovetrust.co.uk.

  7. Clicking the ‘Remote Desktop’ link will attempt to connect you to a secure remote desktop session in your web browser. The ‘Access Local Resources’ prompt will request your permission to copy/paste and print from the remote session:



  8. You should now be connected to your secure remote desktop: