First, go to your local search engine (e.g. Google).

Second, type in the following URL or search  ‘helpdesk.watergrovetrust.co.uk’

Once you have pressed the ‘Enter ↵’ key on the keyboard the search should have taken effect and you should now be on the Watergrove Trust Helpdesk, as shown in the image to the left. 

First, click the ‘New Support Ticket’ text illustrated via the Red box to create a new ticket.

Once you have clicked the ‘New Support Ticket’ text it will send you to the template where you can create your ticket. 

To form your ticket please type in the following information;

• Email

Use work email.

Name

Subject

This should contain the following information; Room Number, Device and Issue/Problem.

Description 

This should be a more detailed description of the issue/problem. 

Once you have completed the following information please click the ‘I’m not a robot’ checkbox and click the Green ‘Submit’ button to submit the ticket. 

Once you have submitted the ticket you should get a Green box appear on the window saying “Your ticket has been created”.

First, to Sign Up to Helpdesk please click the ‘Sign Up’ button illustrated via the Red box. 

Please type in the following information;

• Name

• Email

Use work email.

Once you have completed the ‘Sign Up’ please click the Green ‘Submit’ button to submit the ticket.

First, to Login to Helpdesk please click the Green ‘Login’ button illustrated via the Red box.

Once you have clicked the Green ‘Login’ button you will be sent to the page shown in the image on the left. This will allow you to log into Helpdesk via your Google account. 

Please use your Work Email that you use to log into your Google account. 

Once you have followed the procedure for logging in you should be able to view your account details and your tickets. 

Frist, click the ‘Check Ticket Status’ text illustrated via the Red box to create a new ticket.

Once you have clicked the ‘Check Ticket Status’ text it will send you to the login page. 

Once you have login or signed up to Helpdesk your ticket should appear.

As the image to the left shows if the ticket is ‘Being Processed’ this means it is in the que for one of our IT Technicians to solve. 

We would advise while waiting for your ticket to be resolved to please select the ‘All Ticket’ options from the drop down arrow illustrated via the Red boxes. 

When the ticket says “This ticket has been Resolved” this means one of our IT Technicians has resolved the issue/problem and has given you an answer to your ticket. 

To access more detail about the ticket and to view the conversation between yourself and one of our IT Technicians please press the ‘Ticket Subject’ highlighted in Blue writing and illustrated via the Red box. 

Once you have accessed the individual ticket you are able to view the conversation between yourself and one of our IT Technicians. 

Once you have accessed the individual ticket you are able to not only view the conversation between yourself and one of our IT Technicians but, rate their service of resolving the ticket. 

If you click one of the ‘Satisfaction rating’ options either ‘Satisfied, Neither satisfied nor dissatisfied or Dissatisfied’ this will take you to a separate page where you can rate the service of the IT Technician who resolved your issue/problem. 

One you have access to the ‘Satisfaction rating’ page Helpdesk will ask you ‘How would you rate your overall satisfaction for the resolution provided by the agent?’

In other words, how would you rate the service provided by one of our Watergrove Trust IT Technicians?

You have 3 options to choose between these being; ‘Satisfied, Neither satisfied nor dissatisfied or Dissatisfied’. Once you have chosen an option please add more detail about your experience of the service. 

Once you have finished please click the Green ‘Submit’ button to submit your ‘Satisfaction rating’. 

Once you have submitted your ‘Satisfaction rating’ this will be added to your ticket and conversation with one of our IT Technicians and will be recorded for further review.