Tech Solutions (For Staff)

How 2 Guide: Helpdesk
How 2 Guide: Helpdesk Description  This is a How to Guide on how to work through the Helpdesk when wanting to create a ticket and monitor your ticke...
Thu, 22 Apr, 2021 at 8:32 AM
How to assign your ID card to your account via Sign in App
1: Tap the Ipad to get started. 2: Tap the magnifying glass in the top right of the screen. 3: Search for your name on the app and click on your name. No...
Mon, 13 May, 2024 at 11:56 AM
How to extract a picture from Arbor
Step 1: Load up the user you wish to get the picture from. Step 2: Right click on the user's picture and click on the option "open image in new ...
Tue, 20 Aug, 2024 at 8:33 AM
Configuring the 3CX softphone app
Ensure that the 3CX app is installed on your PC - you can usually do this by checking the Start Menu. It may be under 'Recommended' or you may have...
Thu, 5 Sep, 2024 at 4:05 PM
First-time logon to the Watergrove Trust Secure Remote Desktop
To complete this guide you will need the following: A phone with either: A private phone number with the ability to receive calls or texts The ca...
Mon, 14 Oct, 2024 at 12:04 PM
Adding your USB security key to your Microsoft account
Navigate to https://aka.ms/setupmfa. You may be asked to sign in with your school account (if not, please proceed to the next step) - this will be of th...
Fri, 27 Sep, 2024 at 3:25 PM
How to access brand kits on Canva
How to access brand kits on Canva On the main dashboard, click on create a design. 2. You will then proceed to this page where you can pick the desi...
Wed, 23 Oct, 2024 at 1:20 PM
Adding your Yubico key to your Google account and Enabling 2FA
1. Navigate to here. https://myaccount.google.com/signinoptions/twosv 2. Under Second steps, click on "Passkeys and security keys".   3. Clic...
Wed, 13 Nov, 2024 at 12:38 PM